Account Code Summary by Agent

Report Column Descriptions

Account Code
This column displays the selected account codes that have been chosen to report on.

Total Calls
This column displays the total number of calls for the specified agent that were associated with the given account code.

Total Chats
This column displays the total number of external chats for the specified agent that were associated with the given account code.

Total Call Duration
This column displays the total combined duration of calls for the specified agent that were associated with the given account code.

Avg Call Duration
This column displays the average duration of calls for the specified agent that were associated with the given account code.

Total Talking Duration
This column displays the total combined talking duration of calls for the specified agent that were associated with the given account code.

Avg Talking Duration
This column displays the average duration of calls for the specified agent that were associated with the given account code.

Total Chat Duration
This column displays the total combined duration of all external chats for the specified agent that were associated with the given account code.

Avg Chat Duration
This column displays the average duration of all external chats for the specified agent that were associated with the given account code.