Feature Report Value Definitions

This article is a comprehensive list of available values and their definitions that you may choose from when creating a custom Feature report. Features consist of phone activities such as Extension/Skill login, Do Not Disturb, After Call Work, etc.

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Agent

This value shows the agent associated with the given feature.

For a list of filter definitions for Agent, see the Report Filter Criteria article.

End Time

This value shows the date and time that the given feature ended.

This value can be configured to your desired day/time format.

Examples:

Oct 7, 2019 3:11:26 pm (This is the default format)
5:13:37 pm
10/7/2019

For a list of filter definitions for End Time, see the Report Filter Criteria article.

Feature Duration

This value shows the total duration of the given feature.

For a list of filter definitions for Feature Duration, see the Report Filter Criteria article.

Feature Enabled

This value shows whether the given feature was enabled or disabled.

Features are enabled when the feature becomes active (e.g. the agent logs into a skill). Features become disabled when that feature becomes inactive (e.g. the agent logs out of a skill).

For a list of filter definitions for Feature Enable, see the Report Filter Criteria article.

Feature ID

This value shows the unique ID assigned by Xima CCaaS to the given feature. The Feature ID can be used to search for the specific feature instance within the Xima CCaaS database.

For a list of filter definitions for Feature ID, see the Report Filter Criteria article.

Feature Type

This value shows the name of each feature. Features consist of phone activities such as Extension/Skill login, Do Not Disturb/Not Ready, etc.

For a list of filter definitions for Feature Type, see the Report Filter Criteria article.

Reason Code

This value shows the reason code associated with the feature initiated by the agent. Reason codes are a description as to why an agent is performing a particular feature (i.e. DND, Skill/Extension logout, etc.) To learn more about Reason Codes, see this article.

For a list of filter definitions for Reason Code, see the Report Filter Criteria article.

Skill

This value displays the skill associated with the feature. This will typically only apply to login/out type features.

For a list of filter definitions for Skill, see the Report Filter Criteria article.

Start Time

This value shows the date and time that the given feature started.

This value can be configured to your desired day/time format.

Examples:

Oct 7, 2019 3:11:26 pm (This is the default format)
5:13:37 pm
10/7/2019

For a list of filter definitions for Start Time, see the Report Filter Criteria article.

Updated about 1 year ago