CCAC - After Call Work Timer ACW
This article demonstrates how to manage and use the After Call Work (ACW) Timer once a call has been completed.
Article #: 98
How To: manage and use the After Call Work (ACW) Timer once a call has been completed
Similar questions: manage and use ACW Timer, manage ACW Timer, use ACW Timer, navigate ACW Timer, understand ACW Timer
Purpose: demonstrate how to manage and use the After Call Work (ACW) Timer once a call has been completed
Steps
- Log in to the Contact Center Agent Client (CCAC).
- After completing a call, beneath the Active Media section located on the left hand side of the screen, you will notice you are now in an ACW state, meaning you will not receive a call until you fulfill one of the three options:
a. Wait for the timer to expire
b. Click I Need More Time if you need more time
c. Click I Am Done if you are ready to receive other calls
Updated 12 months ago