Cradle to Grave
This article gives a quick overview of what Xima CCaaS' Cradle to Grave has to offer.
Cradle to Grave Overview
As soon as Xima CCaaS is configured, it begins logging detailed information about every call that enters or leaves your phone network. Cradle to Grave provides an intuitive system that allows you to view the information Xima CCaaS gathers.
This module stores and displays every event that takes place during a phone call, which means you can select any call and view ringing, talking, queue, hold, and transfer events (amongst others) that may have taken place during the call. You can also see any contact center agents, skill groups, and external parties that may have been involved in the call. In short, Cradle to Grave allows you to view every detail and event of a contact center call from beginning to end of the call’s life.
Cradle to Grave also provides a layout that can be customized to fit your company’s needs. You can filter your data to only show the specific calls you are looking for. You can also sort, search, and rearrange your tabular data to further fit your desired layout.
Updated 6 months ago
Next, learn how to use Cradle to Grave and what the terminology used means