Adding an Agent to Skill Groups

This article demonstrates how to add a new skill.


Agents must first be assigned a Contact Center license in order to be added to skill groups

See how to assign agent licenses here

How To: Add an Agent to Skill Groups

Similar questions: add an agent, add a user, add a user to skill groups

Adding an Agent to Skill Groups

  1. Along the left-hand side in the navigation pane, select Contact Center > Skill Levels
  2. A new window called Skill Level will appear. To add a new agent to a skill group, look through the rows of agents and add a number (skill level) to the appropriate cell under the appropriate skill.
  3. Leave the cell blank for any skill group the agent should not be assigned.
  4. Once you’ve typed in the skill level, select Save