Xima UCaaS - Adding and Provisioning Avaya J-Series Phone

This article specifically focuses on the Avaya J-Series phones, which follow a different process compared to other phones on the market. It goes over platform config, web UI config, and the alternative phone config.

Steps to Add and Provision Avaya J-Series Device

Platform Configuration

  1. Select Users in the UCaaS Admin Portal

  2. Select the user of your choice, for this demo we have picked Spencer

  3. From that Users page, select the Phones tab

  4. At the top right, select Add Phone

    1. Select any letter for this phone for your extension
      • Since we can have multiple phones assigned to our extension, we could,for example, add an a or j for this phone's suffix for the Avaya J-series phone we are adding
    2. Each phone's suffix needs to be unique for each user

    3. Set your Emergency Caller ID

    4. Select the model of phone you are adding from the Model drop-down box

    5. Set your MAC Address
      1. This may be located on the back of your device
      2. It may also be labeled as MAC or Serial Key

    6. Set Line Number to determine the line number on which this phone will reside
    7. Save your changes
  5. You should now see the phone added under your selected user

Web Interface Configuration

  1. Now that we have the phone configured within the platform, we recommend going to your phone web portal via its local IP address

  2. If you are unsure of where to find this, you can look at your phone manufacturer's guide

    • In our example phone's instance, you must click on the hamburger button to access the menu and then navigate to Administration> IP Configuration > IPv4
  3. Entering this into a browser, we get to the Avaya login screen

    • The default credentials for this phone will be:

      • username: admin

      • password: 27238

  4. From here we will want to select the Management tab

  5. Within the HTTPS Provisioning Server settings you will fill out the following information:

    • HTTPS Server Address
      • p-nj.5060.cloud
    • HTTPS Server Directory Path
      • /cfg
    • HTTPS Port
      • 443
  6. Save the changes, and you may need to also reboot your phone

  7. Now you should have a phone ready to use on the Xima UCaas Platform

Alternate Method: Physical Phone Configuration

  1. On the Avaya J-series phone itself, click the hamburger button to access the menu

  2. Go to Administration

  3. Type in the access code 27238

  4. Choose the top option of "IP Configuration"

  5. Select the "Servers" option

  6. Using your phone's keys, fill in the HTTPS section with the following:
    • p-nj.5060.cloud:443/cfg

    • NOTE: In the image above, the URL automatically adjusted itself after the initial config
  7. Save the changes, and you may need to also reboot your phone
  8. Now you should have a phone ready to use on the Xima UCaas Platform