Hide Skill Enabled

This article is designed to help you learn how to remove the ability for an agent to toggle in and out of their skills.

Article #: 5

How To: disable agent skill toggle

Similar questions: hide skill enabled, modify skill enabled, edit skill enabled, disable a skill, disable agent skill toggle

Purpose: To learn how to remove the ability for an agent to toggle in and out of their skills

Steps

  1. Web to Xima CCaaS with the URL that has been provided (i.e., example.xima.cloud)
  2. At the login screen, enter Username and Password and hit Login
  3. Along the left-hand side in the navigation pane, select Admin (System) > System Settings
  4. A new window called Xima CCaaS Settings will appear. Select Voice Agent.
  5. Click on the Hide Skill Enable dropdown arrow, which is a few rows down
  6. A new window called Skill Definition will appear. Go to the Routing Algorithm metric, which is under the Voice Settings, and click the dropdown arrow.
  7. By default, Hide Skill Enable is set to “False,” but to disable this option for the agent, set it to “True”
  8. Once you have selected “True,” click Save and your setting will be saved