CCAC - Adjust Notifications
This article demonstrates how to turn on or off the pop notifications inside of the Contact Center Agent Client (CCAC).
Article #: 99
How To: turn on or off the pop notifications inside of the Contact Center Agent Client (CCAC)
Similar questions: adjust CCAC notifications, modify CCAC notifications, turn on CCAC notifications, turn off CCAC notifications
Purpose: demonstrate how to turn on or off the pop notifications inside of the Contact Center Agent Client (CCAC)
Steps
- Log in to the Contact Center Agent Client (CCAC)
- Click the three dots icon associated with your agent profile located in the upper left-hand corner of the screen

- A drop down menu will appear, click Notifications
- A new window called “Notifications” will appear
- Here you can see the different notifications you can turn on or off
- Before an agent turns any of these notifications off, we recommend they check with their supervisor or manager to make sure that they may do this.
- Here you can see the different notifications you can turn on or off

- Use the associated slider tools to toggle the desired notification(s) to the on or off position
- Click Save Changes when done
View the video below to see an example of a notification being turned off and how that can impact your experience.
Updated 7 months ago