List of Standard Reports

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Standard Reports and Licensing

Although the Standard Report license provides access to all reports, there are some reports that require further licensing. The list of reports below will be separated into the following categories

• Standard Reports (no further licensing required)
• Web Chat (Requires Web Chat Channel)

Standard Reports

Abandoned Calls
Account Code Summary
Account Code Summary by Agent
Agent Call Summary
Agent Call Summary by Skill
Agent Call Volume
Agent Calls
Agent Feature Trace
Agent Reason Code Trace
Call Details
Call Performance
Call Volume
Callback Calls
Calls by Account Code
Calls by Caller ID
External Number Summary
Missed Call Summary
Skill Callback Summary
Skill Call Summary
Skill Call Volume

Web Chat Channel Reports

Agent Call and Chat Performance Summary
Agent Chat Summary
Chat Volume
Skill Chat Summary