Article #: 23

How To: register ACO handsets in Xima CCaaS

Similar questions: register ACO handsets in Xima CCaaS, set up ACO handsets in Xima CCaaS, connect ACO user account to Xima CCaaS

Purpose: demonstrate how to connect an ACO user account to Xima CCaaS as a SIP extension so Xima CCaaS can handle contact center phone calls.

Steps

Before you start with the steps below, there are a few prerequisites. You must create a User account in Avaya Cloud Office (ACO). This User account will have a SIP extension that you’ll need to know. You’ll also need to know the associated password, username, and authentication ID.

1. Web to Xima CCaaS with the URL that has been provided (i.e., example.xima.cloud)

2. At the login screen, enter Username and Password and hit Login

3. Along the left-hand side in the navigation pane, select Admin (System) > SIP Extensions

4. A new window will appear. You’ll notice you do not have any SIP extensions. To create an extension, click the plus icon in the upper right-hand corner of the window.

5. A new window called “Add Extension” will appear. This is where your ACO User account will come into play. Fill out the fields of information including SIP Extension, Username, Password, and Authorization ID. You can also specify if this is for inbound use (default) or to be used for outbound calls instead.

6. This information can be found within the RingCentral admin interface. Once there, go to Phone System > Phones & Devices > User Phones.

7. Select the extension that you created for Xima CCaaS and then click Setup & Provision > Other Phones > Select. The information will be listed towards the bottom.

   NOTE This page will also list the outbound proxy in use by the SIP extension in ACO/RingCentral. It is imperative that the Outbound Proxy here matches what is configured in the Target Platform section of CCaaS, as an incorrect proxy or port will cause severe issues. Please see the Connect RingCentral/ACO to Xima CCaaS article for more details.

8. Go back to the Xima CCaaS “Add Extension” window once you have the information you need. Once that information has been entered, click Save

9. A new window called “Confirm Changes” will appear. Click OK.

10. It typically takes 30 to 60 seconds for the extension to register, so if the status says Not Registered at first, don’t worry. Click the Refresh button or wait a few seconds for the registration process to complete. Also, adding in SIP extensions or changing the details of present SIP extensions will cause a reconnect of ALL SIP extensions, so it is best to add in new extensions/make changes after-hours or during downtime when possible.

11. Click Done when you are finished.