With appropriate licensing, emails can be distributed to your agent skills and console for efficient media management. This list of articles will help you set your team up for success.
In this article, you will learn how to connect Xima CCaaS to your email service in order to pull emails into the contact center skill routing.
In this article, you'll learn how to define routing rules for emails to get each email to the best skill
In this article, you will learn how to apply available licenses to agents and how to assign them into skill groups in order to handle email media.
In this article, we'll review how an agent can interact with emails.
Updated about 1 month ago