Email Channel

Authenticating with the email service

In this article, you will learn how to connect Xima CCaaS to your email service in order to pull emails into the contact center skill routing.

Email Routing

In this article, you'll learn how to define routing rules for emails to get each email to the best skill

Licensing and Assigning Agents for Email

In this article, you will learn how to apply available licenses to agents and how to assign them into skill groups in order to handle email media.

Handling Emails as an Agent

In this article, we'll review how an agent can interact with emails.