Programmatically make a call (Click to Dial) for an agent who is logged into CCAC.

If the agent is using the Xima softphone (WebRTC), the call will instantly go out for the agent.
If using a UC phone, the agent will first be engaged by a Xima registered extension. once the agent answers the ringing phone, the outbound call will be initiated.

Click to Dial

POST /rest/api/v1/agents/{AgentExt}/click-to-dial

Will Click to Dial the number for the agent.

Arguments
AgentExt	The agent's extension number
numberToDial	The number the agent should dial. This can be an extension or an external number. It should be formatted as the agent would dial it.
outboundCallerID	OPTIONAL: Which caller ID number should the agent's call go out as? Note: The outbound caller ID needs to be a number that is available to agents as a registered number in Xima CCaaS. Learn more
externalPrefix	OPTIONAL: The dial out external prefix, e.g., 9.

{
  "numberToDial" : "8017132800",
  "outboundCallerId" : "3855551234", //Optional
  "externalPrefix" : "9", //Optional
}

204 status code for success.

Status Code	Failure
400 Bad Request	Malformed JSON request body.
401 Unauthorized	The authorization header wasn’t valid.
403 Forbidden	The authenticated user doesn’t have Xima CCaaS access to view data for one or more of the requested agents or groups.