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Xima CCaaS Users Guide Home
Best Practices

Realtime Displays

Building a Wallboard
Realtime Widgets
Supervisor View

Reports

Cradle to Grave
- Cradle to Grave - Quick Start Guide
- Cradle to Grave Terminology
Reports Overview
List of Standard Reports
Custom Reports
Report Filter Criteria

Recording

Recording Storage Controls
WebRTC Recording Modes

Agent Settings

Account Codes
- Adding Account Codes in Bulk
- Adding and Deleting Account Codes
Busy/Reason Codes (DND)
- Assigning and Deleting DND Reason/Busy Codes
- Contact Center Busy (DND) Codes

Contact Center

Creating a Contact Center Skill in Xima CCaaS
WebRTC Integration Based On PBX
Contact Center Agent Client (CCAC) Configuration and Use
Configuring Queue Callback
CCaaS - Web Chat Configuration
Email Channel

Administration

CiscoWebEx Configuration - CCaaS
User Management
Additional Administration

UCaaS Configuration

Xima UCaaS
Connect RingCentral/ACO to Xima CCaaS
Connect Avaya IP Office to Xima CCaaS via SBC
RingCentral Configuration and Best Practices
Netsapiens Configuration
Configuring Your Metaswitch Mobile App (Android)
- Configuring Virtual Handset on Metaswitch
- Routing Using Skill Routing Identifiers in Metaswitch
3CX Configuration

Xima CCaaS APIs

Configuring a Service User
Glossary

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Netsapiens Configuration

This video provides a visual demonstration on how to configure Xima CCaaS with Netsapiens.

Updated about 2 years ago