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Xima CCaaS Users Guide Home
Best Practices

Reports

Cradle to Grave
- Cradle to Grave - Quick Start Guide
- Cradle to Grave Terminology
Reports Overview
List of Standard Reports
Custom Reports
Report Filter Criteria

Realtime Displays

Building a Wallboard
Realtime Widgets
Supervisor View

Agent Settings

Account Codes
- Adding Account Codes in Bulk
- Adding and Deleting Account Codes
Busy/Reason Codes (DND)
- Assigning and Deleting DND Reason/Busy Codes
- Contact Center Busy (DND) Codes
WebRTC Recording Modes

Contact Center

Creating a Contact Center Skill in Xima CCaaS
Contact Center Agent Client (CCAC) Configuration and Use
Configuring Queue Callback
Setting Up and Using Web Chat

Administration

User Management
Additional Administration

UCaaS Configuration

Connect RingCentral/ACO to Xima CCaaS
RingCentral Configuration and Best Practices
Netsapiens Configuration
Configuring Your Metaswitch Mobile App (Android)
- Configuring Virtual Handset on Metaswitch
- Routing Using Skill Routing Identifiers in Metaswitch
3CX Configuration

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Netsapiens Configuration

This video provides a visual demonstration on how to configure Xima CCaaS with Netsapiens.

Updated over 1 year ago