For AI agents: visit https://guide.xima.cloud/llms.txt for an index of all pages formatted in Markdown and endpoints in OpenAPI.

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Netsapiens Configuration

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Xima CCaaS Users Guide Home
Best Practices

Reports

Cradle to Grave
- Cradle to Grave - Quick Start Guide
- Cradle to Grave Terminology
Reports Overview
List of Standard Reports
Custom Reports
Report Filter Criteria

Real-Time Displays

Overview
Wallboards
- Editor
- Widgets
Loops
Supervisor View

User Management

Overview
UC Phone Licensing
Agent Licensing
Export Licensing Page
User Accounts
Account Codes
Busy Codes
Sync UC Users
Manage Phonebook

Contact Center

Overview
Skill Levels
Manage Skills
Creating a Contact Center Skill in Xima CCaaS
WebRTC Integration Based On Platform
Contact Center Agent Client (CCAC) Configuration and Use
Email Channel
Messaging Channel
WebRTC Conferencing
Call Hub and Proprietary Features

Routing Configuration

Overview
Call Routing
Email Routing
IVR
Time of Day Profiles
Holiday Profiles
Data Dip Profiles
- Data Dip — Web Service Connection
- Data Dip — Using Google Sheets
Digit Menu Profiles
Manage Announcements

API Enablement

Overview
Screen Pop Integration
- Screen Pop Integration — Salesforce CTI Plugin
- Screen Pop Integration — Zoho
API Service Users
Data APIs
Action APIs
- Web Form Callbacks
Web Service Integration
- Web Service Integration — Salesforce Flows
- Web Service Integration — Abandoned Call Callback
API Limits & Statuses

AI Configuration and Features

Knowledge Base Management
Build a New AI Agent Profile
AI Agent Tools
Reporting on AI Agent Activity
Mapping Messaging to an AI Agent
AI Knowledge Base Best Practices
Transcriptions - Custom Topics
Transcription Scores
Transcriptions - Assigning the Expected Language
AI Governance & Trust Overview
Summary: AutoQA Evaluations
Launch Pad - Overview
- AI Insights

Admin (System)

SMS Numbers
- 10DLC Compliance & Registration
- Campaign Types
Email Account
- Microsoft Outlook
- Google Gmail
Recording Storage
Single Sign-On
- OKTA
Teams Integration
- Direct Routing Configuration
- Linking CCaaS to Microsoft Teams

NetSapiens Configuration

Xima UCaaS
Netsapiens Configuration

RingCentral — Avaya Cloud Office Configuration

Target Platform
SIP Extensions
RC/ACO in CCaaS

Metaswitch Configration

Routing to WebRTC Agent from Metaswitch UC System
Configuring Your Metaswitch Mobile App (Android)
- Configuring Virtual Handset on Metaswitch
- Routing Using Call Routing Rules (formerly Skill Routing Identifiers) in Metaswitch

3CX Configuration

3CX Configuration

Avaya IP Office Configuration

Connect Avaya IP Office to Xima CCaaS via SBC

Administration

CiscoWebEx Configuration - CCaaS
- WebEx - WebRTC Outbound DID Configuration
Additional Administration
WildIX Configuration Guide - CCaaS
CRM Integration - Xima CCaaS
Supported EHR / EMR Integrations
- EHR/EMR Demographics
On-Prem EHR/EMR Integration - Installing the JumpAgent Client
Deploying and Setting Up SRV Records in TPI Settings for CCaaS
Bypass CCAC Login for UC Agent Skill Availability

UCaaS Configuration

8X8 Registration with Xima CCaaS
Xima CCaaS Embedded App on Webex
Alianza One (BCC) Integration with Xima CCaaS

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Recording

Enabling Agent Recording Review

Dialer

Dialer - Dialing Based on Available Agents

TROUBLESHOOTING

Contact Center Agent Client Logs Out Automatically
Calls are being blocked as SPAM
Missed Call in Agent's Call History, Phone Did Not Ring (RingCentral/Avaya Cloud Office)
CCAC on CCaaS - Potential Issues And Steps For Resolution

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Netsapiens Configuration

This video provides a visual demonstration on how to configure Xima CCaaS with Netsapiens.

Updated 2 days ago

International Calling (Including Caribbean)

Configuring Netsapiens Virtual Handset