CCAC Change Agent Password

This article demonstrates how to change CCAC agent password, update CCAC agent password, create CCAC agent password.

Article #: 97

How To: change an agent password in the Contact Center Agent Client (CCAC)

Similar questions: change CCAC agent password, update CCAC agent password, create CCAC agent password

Purpose: demonstrate how to change an agent password in the Contact Center Agent Client (CCAC)

Steps

  1. Log in to the Contact Center Agent Client (CCAC). Your password by default is your extension.
  2. To change your password once you’ve logged in, click the three dots icon associated with your agent profile located in the upper left hand corner of the screen.
  3. A dropdown menu will appear. Click Change Password.
  4. A new window called “Change Password” will appear. Type in your current password and then enter your new password. Once you have confirmed your new password, click Change.