Reporting on AI Agent Activity

Xima prides itself in its to provide world-class reporting and analytics. The same applies on our ability to report on AI Agent activity.

AI Agents are Also Agents

When an AI Agent is configured, they are assigned an extension. Because of this, any historical or realtime reporting you can do for a human agent today can also be accomplished for AI Agents.

Any configured AI Agent will be available when filtering for agents in reports or realtime:

Reporting on AI Agent Success

Since you can report on any metric available about a human agent, simply modify the report(s) or wallboards accordingly.

Handled Conversations

This is identified by the number of conversations that were presented to the specified AI Agent but did not include a transfer event away from the agent. Though future development may better separate a satisfied customer vs one who left without resolution or transferring to a human.

AI Agent Efficiency Report

You're welcome to import the following report to measure your AI Agent efficiency for handling messaging channels. You can find the report here.

AI Agent Efficiency Report