CCAC - Taking a Break
This article demonstrates how to take a break using the Contact Center Do Not Disturb (DND).
Article #: 47
How To: take a break using the Contact Center Do Not Disturb (DND)
Similar questions: take a break, use take a break option, take a break using DND, take a break using CC DND, understanding take a break feature, using DND, understanding DND
Purpose: demonstrate how to take a break using the Contact Center Do Not Disturb (DND)
- When logged in to the Contact Center Agent Client (CCAC), you can take a break by going into the Do Not Disturb state. This is done by clicking on the Ready slider in the upper left hand corner of the screen.
- A window called “Do Not Disturb” will appear. Click the reason you are going on a break (i.e., lunch, team meeting, coffee, restroom break, etc.) and then click Select.
At this time you will not receive any calls and/or chats from the skill groups. You can still receive personal calls if someone knows your direct number or internal calls from your peers.
- Once you are done with your break, click the On DND slider once again to put you back in a Ready state.
Updated about 1 month ago