Event Report Value Definitions

Agent

This value shows the agent who is credited with the given event.

For a list of filter definitions for Agent, see the Report Filter Criteria article.

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Call ID

This value shows the unique ID that Xima CCaaS assigned to the given event.

A Call ID is an ID number that corresponds to the calls within the database.

For a list of filter definitions for Call ID, see the Report Filter Criteria article.

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Calling Party

This value shows the phone number that initiated the given event. This shows the phone number (provided by the service provider) that is associated with whoever called in.

For a list of filter definitions for Calling Party, see the Report Filter Criteria article.

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End Time

This value shows the date and time that the given event ended.

This value can be configured to your desired day/time format.

Examples:

• Oct 7, 2019 3:11:26 pm (This is the default format)
• 5:13:37 pm
• 10/7/2019

For a list of filter definitions for End Time, see the Report Filter Criteria article.

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Event Duration

This value shows the total duration of the given event.

For a list of filter definitions for Event Duration, see the Report Filter Criteria article.

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Event Type

This value shows the type of event for the given event (e.g. Talking, Ringing, etc.)

For a list of filter definitions for Event Type, see the Report Filter Criteria article.

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Receiving Party

This value shows the phone number or the extension that handled the event.

For a list of filter definitions for Receiving Party, see the Report Filter Criteria article.

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Skill

Shows the skill that was associated with the given event. If the event was not associated with a skill, this column will be blank.

For a list of filter definitions for Skill, see the Report Filter Criteria article.

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Start Time

This value shows the date and time that the given event started.

This value can be configured to your desired day/time format.

Examples:

• Oct 7, 2019 3:11:26 pm (This is the default format)
• 5:13:37 pm
• 10/7/2019

For a list of filter definitions for Start Time, see the Report Filter Criteria article.

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Tag

This value shows the tag that was associated with the given event. If there is no tag associated with the event this column will be blank.

Note: Tags must first be configured in IP Office Manager.

For a list of filter definitions for Tag, see the Report Filter Criteria article.

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