Xima UCaaS - Creating Time Frames

Timeframes can be anything from regular business hours, to special holidays, or certain timeframes of day for your call center.

Steps to Create a Time Frame

  1. Select Time Frame from the Xima UCaaS Admin Portal

  2. Select Add TimeFrame

  3. Name your Time frame, in this instance, we will name it Testing Holiday for a holiday timeframe

  4. For a holiday timeframe, select Specific dates or ranges and select the holiday date range you would like to select

  5. Once you have your date range for your desired holiday set, select Save

  6. You will see above we have selected the dates for a July 4th holiday to save
  7. Now you should see your new time frame showing under your created time frames

  8. From here, you can select the Pencil icon to add another string of dates to this holiday time frame

  9. Select the + sign to add another holiday timeframe, this way you can add multiple holidays to a single time frame vs creating separate entries for each one

  10. Input your next holiday you would like to add to the set time frames, and then click Save

  11. For another example, let's try a more traditional time frame, such as business hours
  12. Select Add Time Frame again

  13. Add a name for your new business hours timeframe, and then select Days of the week and times

  14. Select the business hours for each day of the week. It defaults to 9:00 AM - 5:00 PM

    1. Please note, you can set breaks in the middle of the day also if your office is closed mid day
    2. For example here, you can set a gap in the middle of the day if you have a company-wide lunch each week

  15. Select Save to save your business hours

  16. Next, we will cover the Always Timeframe. Select Add Timeframe again, and add a name for the time frame. Select Always and then Save
    1. If none of these other time frames are met, it will look at this time frame. Consider it a catch-all, and you should always have a catch-all configured for any calls that don't meat any of the other time frames

  17. If you ever want to double-check what each time frame does, you can hover over the i to see the time frame contained within