This needs to be adjusted by a manager or administrator in the HTML client of the software.
To accomplish this, log into the software using your manager credentials at http://:9080/web
Select the Realtime icon in the left pane, and then select "Supervisor View."
Find the agent you need to modify and select the ellipsis menu button in their pane. Select "Edit Profile."
Add the agent's nickname and add an agent image if desired.
Save your changes.
With the nickname changed, your customers will now see the preferred name.
Updated 2 months ago