Guides

• Getting Started
• Reports
• Real-Time Displays
• User Management
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Changelog

• v5.63
• v5.62
• v5.61
• v5.60
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Getting Started

• Xima CCaaS Users Guide Home
• Best Practices

Reports

• Cradle to Grave
• Reports Overview
• List of Standard Reports
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Real-Time Displays

• Overview
• Wallboards
• Loops
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User Management

• Overview
• UC Phone Licensing
• Agent Licensing
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Contact Center

• Overview
• Skill Levels
• Manage Skills
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Routing Configuration

• Overview
• Call Routing
• Email Routing
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API Enablement

• Overview
• Screen Pop Integration
• API Service Users
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Launch Client

• Desktop Client — Administration

Contact Center Agent Client

• Overview
• Electron App and Global Portal
• User Interface
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AI Configuration and Features

• Knowledge Base Management
• Build a New AI Agent Profile
• AI Agent Tools
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Admin (System) — Administration

• System Settings
• SMS Numbers
• Email Account
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NetSapiens Configuration

• Target Platform
• SIP Extensions
• NetSapiens in CCaaS
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RingCentral — Avaya Cloud Office Configuration

• Target Platform
• SIP Extensions
• RC/ACO in CCaaS

Metaswitch Configration

• Routing to WebRTC Agent from Metaswitch UC System
• Configuring Your Metaswitch Mobile App (Android)

3CX Configuration

• 3CX Configuration

Avaya IP Office Configuration

• Connect Avaya IP Office to Xima CCaaS via SBC

Administration

• CiscoWebEx Configuration - CCaaS
• WildIX Configuration Guide - CCaaS
• CRM Integration - Xima CCaaS

UCaaS Configuration

• 8X8 Registration with Xima CCaaS
• Xima CCaaS Embedded App on Webex
• Alianza One (BCC) Integration with Xima CCaaS

Workforce Optimization and Management

• Configure Service Address Links
• Preparing Quality Management and Speech Analytics in Xima CCaaS

Dialer

• Dialer - Dialing Based on Available Agents

TROUBLESHOOTING

• Contact Center Agent Client Logs Out Automatically
• Calls are being blocked as SPAM
• Missed Call in Agent's Call History, Phone Did Not Ring (RingCentral/Avaya Cloud Office)
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