CCAC Redialing a Call from History

This article demonstrates how to redial a phone number from your contact history list.

How To: redial a call from your history view

Similar questions: returning calls

Steps

  1. While logged into CCAC, Select the ellipsis "..." icon in the top left
  2. Next, select View History from the available options
  3. You will see a full list of your recent contacts. Find the contact for which you'd like to redial
  4. Select the phone icon to the left of the call you'd like to return
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Important Note

If using Xima WebRTC as a phone, it will dial out immediately.

If using another phone, you will receive a call from a Xima extension first and then the call will be sent out once you've answered.