How to: Select a language pack
Similar questions: change a language pack, select a different language
Purpose: demonstrate how to select a language pack
- When logged in to the admin UI of Xima CCaaS, go to Contact Center Configuration > Skill Management.
- Select the three dots icon above the skill in which you would like to adjust the language pack.
- To select a language pack, go to the Language Pack metric, which is about three lines down under Voice Settings.
- Select the desired language pack from the drop down list.
- Click OK.
- Click Save.
To learn how to build a custom language pack, review Building a Language Pack.
Updated over 1 year ago