Calls by Caller ID

Report Column Descriptions

Call
This column displays the Call ID that is associated with the call with the given Caller ID. A Call ID is an ID number that corresponds to the calls within the Xima CCaaS database. It is possible to use this number to search for the specific call in Cradle to Grave.

External Number
This column displays the phone number of the external party associated with the phone call for the given Caller ID. (I.e., the number of the person calling in)

Initial Agent
This column displays the name/extension of the initial (first) agent associated with the call for the given Caller ID.

Note: This will only display a name/extension if and the call made it to/involved an agent.

Final Agent
This column displays the name/extension of the final (last) agent associated with the call for the given Caller ID.

Note: This will only display a name/extension if the call made it to/involved an agent.

Total Talking Duration
This column displays the total duration of all talking events in the call with the given Caller ID.

Is Answered
This column displays "true" if the given call was answered and shows "false" if the call was not answered.

Call Duration
This column displays the total duration of the call associated with the given Caller ID from beginning to end.