Calls by Caller ID

The Calls by Caller ID report is a Detailed report. This means that every line of the report represents one phone call. This report allows you to specify search criteria to find Caller IDs in your call database. To see the full details of each Caller ID, click "open," which is located at the end each Caller IDs' column. You can search for specific Caller IDs by entering the entire name, or simply find all Caller IDs that contain a particular word or letter.

It's important to know that the Caller ID is the name of the caller. This information is based on basic Caller ID. If the caller's phone service provider provides the information, it will be presented. If it doesn't, Xima CCaaS will not be able to report on the Caller ID.

In addition to being a Detailed report, it is sub-grouped by Caller ID. This means that the report will be broken down into an individual mini-report for each of the selected Caller IDs. You will then easily be able to see which calls are associated to which Caller ID.

Furthermore, as a Detailed report, each line on the report will represent one individual call and will provide details for each call. Each line provides a Call ID. The Call ID is a number that is associated with the call in the Xima CCaaS database. It is a very useful number as once the report is run, you can copy the Call ID for any call found on the report, take it to Cradle to Grave for the same time frame, paste it in the Quick Search tool, and it will take you directly to the call. This will then allow you to see the detailed events of the call.