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Getting Started

Xima CCaaS User's Guide Home
Supported Codecs for Audio Files
Training Videos
- Netsapiens Configuration

Reports

Cradle to Grave
- Cradle to Grave - Quick Start Guide
- Cradle to Grave Terminology
Reports Overview
Running a Report
Scheduling a Report
Abandoned Calls vs. Missed Calls

Custom Reports

Report Styles
Creating a Report
Editing an Existing Report

Custom Report Metrics

Report Filter Criteria
Account Code Report Value Definitions
Agent Report Value Definitions
Call Report Value Definitions
Caller ID Report Value Definitions
Event Report Value Definitions
External Number Report Value Definitions
Feature Report Value Definitions
Local Number Report Value Definitions
"None" Report Value Definitions
Reason Code Report Value Definitions
Role Report Value Definitions
Skill Report Value Definitions
Tag Report Value Definitions
Time Report Value Definitions

Realtime

Building a Wallboard
Using a Pre-Built Wallboard Template
Creating a Wallboard Loop
Supervisor View
Realtime Widgets

Dashboard Management

Account Codes
Reason Codes

Contact Center

Creating a Contact Center Skill in Xima CCaaS
Contact Center Agent Client (CCAC) Configuration and Use
Creating a CCAC Wallboard
Configuring Queue Callback
Changing and Building Language Packs
Skill Routing Algorithms
Supervisor View - Queue Control
Limiting a Skill's Queue Capacity
Configuring Skill Queue Digit Actions
Setting Up and Using Web Chat

User Management

User Accounts
Agent Licensing
Manage Roles

Netsapiens

Configuring Netsapiens Virtual Handset
Netsapiens Tips and Tricks
Configuring Netsapiens Mobile App (Android)
Configuring Avaya J-Series Phone for Xima CCaaS
Routing Calls From Netsapiens AA to Xima CCaaS
Can't Make Outbound Calls / Callback Assist Isn't Working
Routing Using Skill Routing Identifiers in Netsapiens
Configuring Netsapiens with Xima CCaaS

RingCentral

Configuring RingCentral Mobile App (Android)
RingCentral Configuration and Best Practices
Configuring Avaya J-Series Phone for Xima CCaaS
Setting Up Xima CCaaS Overflows
Routing Calls From RingCentral AA to Xima CCaaS
Routing Based Upon DID/DDI in RingCentral
Utilizing Call Queues to Route to Xima CCaaS

Metaswitch

Configuring Virtual Handset on Metaswitch
Configuring Your Metaswitch Mobile App (Android)
Routing Using Skill Routing Identifiers in Metaswitch

3CX

Configuring Avaya J-Series Phone for Xima CCaaS
Configuring 3CX Mobile App (Android)
3CX Configuration and Best Practices
Routing Calls from 3CX Digital Receptionist to Xima CCaaS
Routing Using Skill Routing Identifiers in 3CX

Supervisor View - Queue Control

This video outlines the queue control options within the Xima CCaaS Supervisor View feature.

Updated 27 days ago