Jump to Content

Getting Started Home

Guides Changelog

Getting Started Home Log In

Guides

Supervisor View - Queue Control

Home

Xima CCaaS Users Guide Home
Best Practices

Reports

Cradle to Grave
- Cradle to Grave - Quick Start Guide
- Cradle to Grave Terminology
Reports Overview
List of Standard Reports
Custom Reports
Report Filter Criteria

Realtime Displays

Building a Wallboard
Realtime Widgets
Supervisor View

Recording

Recording Storage Controls
WebRTC Recording Modes

Agent Settings

Account Codes
- Adding Account Codes in Bulk
Busy/Reason Codes (DND)
- CCAC - How To Toggle DND As An Agent

Contact Center

Creating a Contact Center Skill in Xima CCaaS
WebRTC Integration Based On Platform
Contact Center Agent Client (CCAC) Configuration and Use
Configuring Queue Callback
CCaaS - Web Chat Configuration
Email Channel
IVR Overview

APIs

API Overview
Configuring a Service User
Historical Call Data
Realtime Metrics API
Collecting Recordings via API
Data Dip - Web Service Connection
Screenpop Profiles
How to Screen Pop the Zoho Search Page
WebService API with Salesforce Flows
Salesforce Integration Plugin for Contact Center Agent Client
Requesting Agent and Skill Lists
Microsoft Teams Integration - CCaaS
WebService API
Glossary

Administration

CiscoWebEx Configuration - CCaaS
User Management
Additional Administration
WildIX Configuration Guide - CCaaS
CRM Integration - Xima CCaaS
Supported EHR / EMR Integrations
- EHR/EMR Demographics
On-Prem EHR/EMR Integration - Installing the JumpAgent Client

UCaaS Configuration

Xima UCaaS
Connect RingCentral/ACO to Xima CCaaS
Connect Avaya IP Office to Xima CCaaS via SBC
RingCentral Configuration and Best Practices
Netsapiens Configuration
Configuring Your Metaswitch Mobile App (Android)
- Configuring Virtual Handset on Metaswitch
- Routing Using Call Routing Rules (formerly Skill Routing Identifiers) in Metaswitch
3CX Configuration

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Supervisor View - Queue Control

This video outlines the queue control options within the Xima CCaaS Supervisor View feature.

Updated 9 months ago