Understanding and Using Interval Credit Modes

When editing existing or creating a new time interval based report, you'll have the option to define the "Interval Credit Mode". The available options are

• Credit Start Time Interval
• Credit Each Active Interval
• Credit End Time Interval

This article is designed to help you understand the differences and which one may be best for your needs.

Count Modes

1. Credit Start Time Interval

   • How it works: A row’s count is incremented for each call that starts within the time frame and meets the criteria.
   • Key Point: Each call is credited to a single row based solely on its start time.
   • Example: A call that starts at 9:59 a.m. and lasts for 10 minutes is counted in the 9:00–10:00 a.m. row, even if it ends in the next interval.

2. Credit Each Active Interval

   • How it works: A row’s count is incremented for each call that overlaps with the time frame at any point and meets the criteria.
   • Key Point: A call can be credited to multiple rows if it spans multiple intervals.
   • Example: A call that starts at 9:59 a.m. and lasts for 10 minutes is counted in both the 9:00–10:00 a.m. and 10:00–11:00 a.m. rows.

3. Credit End Time Interval

   • How it works: A row’s count is incremented for each call that ends within the time frame and meets the criteria.
   • Key Point: Each call is credited to a single row based solely on its end time.
   • Example: A call that starts at 9:59 a.m. and lasts for 10 minutes (ending at 10:09) is counted in the 10:00–11:00 a.m. row, even if it started in the previous interval.

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Duration Modes

1. Credit Start Time Interval

   • How it works: A row includes the entire duration of each call that starts within the time frame and meets the criteria.
   • Key Point: The call duration is credited to a single row based on its start time.
   • Example: A 10-minute call that starts at 9:59 a.m. will include all 10 minutes in the 9:00–10:00 a.m.

2. Credit Each Active Interval

   • How it works: A row includes the portion of the call duration that overlaps with the time frame and meets the criteria.
   • Key Point: A call’s duration can be divided across multiple rows, and the total across all rows will add up to the correct duration.
   • Example: A call from 9:50–10:10 a.m. contributes 10 minutes to the 9:00–10:00 a.m. row and 10 minutes to the 10:00–11:00 a.m. row.

3. Credit End Time Interval

   • How it works: A row includes the entire duration of each call that ends within the time frame and meets the criteria.
   • Key Point: The call duration is credited to a single row based on its end time.
   • Example: A 10-minute call that starts at 9:51 and ends at 10:01 a.m. will include all 10 minutes in the 10:00–11:00 a.m. row.

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Summary of Differences

By understanding these modes, you can choose the one that best aligns with your reporting needs, ensuring data is represented accurately.