Xima CCaaS Users Guide Home

Welcome to the Xima CCaaS Documentation Library! On this site, we’ve compiled a few types of resources to help you with any questions you may have about our software.

With the Xima CCaaS User Guide Site, you'll learn how to use our service.
Browse the different Xima CCaaS modules in the left navigation pane. Each module has multiple articles to help answer your questions.

You may also use the search bar above to find helpful articles.

Some of our most popular articles include:

Running a Report

How to run a report from My Reports, including configuring its timeframe, rows, and optional criteria filters.

Cradle to Grave

An interaction-level search and drill-down tool that logs every interaction event from start to finish.

Create a Wallboard

Configurable, real-time dashboards that display live contact center performance metrics.

Supervisor View

A real-time monitoring interface for live visibility into agent activity, queue conditions, and contact center performance.

Create a Skill

Create and configure skill groups to define how inbound interactions are queued, announced, and distributed to agents.

Create an IVR

A flexible, automated call-handling experience that greets callers, collects input, and intelligently routes calls.