Xima CCaaS Users Guide Home

Welcome to the Xima CCaaS Documentation Library! On this site, we’ve compiled a few types of resources to help you with any questions you may have about our software.


With the Xima CCaaS User Guide Site, you'll learn how to use our service.
Browse the different Xima CCaaS modules in the left navigation pane. Each module has multiple articles to help answer your questions.

You may also use the search bar above to find helpful articles.

Some of our most popular articles include:

Running a Report
Cradle to Grave Terminology
Create a Custom Wallboard
Supervisor View
Agent Busy Codes (DND)
Add a New Skill Group