Callback Calls

Report Column Descriptions

Call
This column displays the Call ID that is associated with the call. A Call ID is an ID number that corresponds to the calls within the Xima CCaaS database. It is possible to use this number to search for the specific call in Cradle to Grave.

External Number
This column displays the phone number of the external party associated with the given phone call. (I.e., the number of the person calling in)

Start Time
This column displays the date and time that the callback started. (Format: 21 Apr 2011 17:13:37)

Is Accepted
This column displays "True" if the callback was accepted by the client and displays "False" if it was not accepted.

Total Talking Duration
This column displays the total duration of the talking events associated with the call during the accepted callback.

Final Event
This column displays the final (last) event that was associated with the given call. (i.e., callback snoozed, callback abort, etc.)