ACO Handsets Best Practices
This article demonstrates how to use the best practices for ACO handsets.
Article #: 58
How To: utilize ACO handsets
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Purpose: Demonstrate how to use the best practices for ACO handsets
Steps
- Log in to your instance of ACO
- Select Manage Users which is under the Users header
- Find your Xima CCaaS SIP extension and click on it
- Go to Call Handling
- Make sure that only the SIP extension is selected
- This is done by making sure that the "Incoming Calls" dropdown option says "Ring all at once", not "Ring in order"
- Make sure that only your SIP extension has been toggled on to be active
- Disable the "My desktop and mobile apps" phone option
- Click Save
- Make sure that only the SIP extension is selected
- Go to Screening, Greeting & Hold Music
- Disable all music options which include:
- User Greeting
- Call Screening
- Connecting Message
- Audio While Connecting
- Hold Music
- Click Save
- Disable all music options which include:
Updated 11 months ago