ACO Handsets Best Practices

This article demonstrates how to use the best practices for ACO handsets.

Article #: 58

How To: utilize ACO handsets

Similar questions: using ACO handsets, tips for using ACO handsets, utilizing ACO handsets, best practices for ACO handsets, best practices and settings for ACO handsets

Purpose: demonstrate how to use the best practices for ACO handsets


  1. Log in to your instance of ACO.
  2. Select Manage Users which is under the Users header.
  3. Find your Xima CCaaS SIP extension and click on it.
  4. Go to Messages.
    a. Disable Take Messages. We don’t want this extension to have a voicemail account.
    b. Click Save.
  5. Go to Call Handling & Forwarding.
    a. Make sure that only the SIP extension is selected. That is done by making sure that the dropdown option says Simultaneously, not Sequentially, and make sure only your SIP extension has been toggled on to be active.
    b. Click Save.
  6. Go to Screening, Greetings & Hold Music.
    a. Disable all music options which include User Greeting, Call Screening, Connecting Message, Audio While Connecting, and Hold Music.
    b. Click Save.