Create a Netsapiens Forwarding Rule for Failover
This article demonstrates how to use the best practices for creating a failover rule within the Netsapiens interface
How To: create a failover/forwarding rule
Similar questions: using Netsapiens custom rules, tips for failing over, best practices for outages, best practices, and settings for Netsapiens routing, fallback best practices
Purpose: Demonstrate how to use Netsapiens Answering Rules to failover in the event of an outage
Steps
Create a new Answering Rule to forward calls
- Log into your Admin Portal instance of Netsapiens
- Navigate to Users and find the handset you created for routing calls to Xima CCaaS
- Click on the handset you created and open the Answering Rules menu
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[/block] - In the top-right corner, click the Add Rule button
- In the new menu, set the "Time Frame" to match your hours of operation

- Select "Enabled"
- Make sure that "Do not Disturb" and "Call Screening" are de-selected
- Under "Call Forwarding" select the "When unanswered" option
- Set an extension, number, or phone that you would like calls to fail over to
- Select Save
- With this setting, if the handset fails to answer calls will automatically forward onwards
Updated 4 months ago