How To: create a failover/forwarding rule

Similar questions: using Netsapiens custom rules, tips for failing over, best practices for outages, best practices, and settings for Netsapiens routing, fallback best practices

Purpose: Demonstrate how to use Netsapiens Answering Rules to failover in the event of an outage

Steps

Create a new Answering Rule to forward calls

Log into your Admin Portal instance of Netsapiens
Navigate to Users and find the handset you created for routing calls to Xima CCaaS
Click on the handset you created and open the Answering Rules menu
In the top-right corner, click the Add Rule button
In the new menu, set the "Time Frame" to match your hours of operation

Select "Enabled"
Make sure that "Do not Disturb" and "Call Screening" are de-selected
Under "Call Forwarding" select the "When unanswered" option
Set an extension, number, or phone that you would like calls to fail over to
Select Save
- With this setting, if the handset fails to answer calls will automatically forward onwards