Article #: 92

How To: view agent call history on Contact Center Agent Client (CCAC)

Similar questions: view call history on CCAC,

Purpose: demonstrate how an agent can view their call history on CCAC

Steps

1. Log in to the Contact Center Agent Client (CCAC).
2. Click the three dots icon associated with your agent profile located in the upper left hand corner of the screen.
3. A dropdown menu will appear. Click View History. This will show you your last ten or so phone calls.
4. If you’d like to only view phone calls or only view chats, click the associated check box in the Show Me section, which is located in the upper right hand corner of the screen. It’s important to note here that not every agent fields chat and phone calls. Some agents will field one or the other.