CCAC - WebRTC - Configuring Speaker and Mic Settings

Summary

• Audio output is needed for notifications and call activity
• Audio input (mic) is needed for call activity

Opening the Audio Devices Menu

1. While logged into CCAC as an agent, navigate the agent settings with the "..." icon:

   

2. Select "Configure Audio Devices"

Selecting the Input/Output Devices

Microphone

The microphone will be used for audio input during a web phone call.

Select which microphone (if more than one) will best suit your needs

In-Call Output

This output selection will be for the desired speakers to use when in a call. In short, if you'd prefer to talk to your customers while using a headset, selecting that headset here is best practice.

Notifications Output

This output selection will be for the desired speakers to use for notifications. This includes realtime alerts, call offers (ringing) and messaging offers (web chat, SMS, etc).

A good practice would be to set this to desktop speakers that can be heard when you are near your desk but don't necessarily have your headset on.

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In-Call Output Includes Notifications

Notifications will also be heard from the selected "In-Call Output" device. For example, if you set the in-call output to be headphones, it's still important for you to hear notifications if you have headphones on.

Testing the Microphone

If you'd like to test the selected microphone, select "Start Microphone Test"

At this point, speak into your microphone for a few seconds, then select "Stop Microphone Test"

The recorded audio will be played back through your selected output devices.

Testing the Output Devices

To test the audio output of your selection, simple select "Start Speaker Test" when the desired device is selected.

You should hear a short tune that quickly fades out after a few seconds.

Save your changes when done.