Article #: 111

How To: route via DID on 3CX

Similar questions: route via DID on 3CX, route via DID/DDI on 3CX, route via DDI on 3CX

Purpose: demonstrate how to route via DID on 3CX

Steps

1. Log in to the 3CX portal and go to Inbound Rules
2. Click the DID you would like to route to a skill within Xima CCaaS
3. In the Name field, type in the name of the skill you want routed (i.e., support, sales, etc.). This name will function as a tag.
4. Click OK.
5. The next step is to enter this tag into the Skill Routing Identifier field. This field is found in Xima CCaaS Admin portal.
6. Log in to the Xima CCaaS Admin portal.
7. Once logged in, go to Contact Center Configuration > Skill Management
8. A new window called “Skill Management” will appear. Click Add Skill…
9. A new window called “New Skill” will appear. Type in the same name that you entered in the Name field on the 3CX portal (i.e., support, sales, etc.) into the Skill Name field under the Skill section.
10. Go to the Skill Routing Identifier metric, which is located in the Voice Settings about two lines down. Click on the associated ellipsis tool.
11. A new window called “Skill Routing Identifiers” will appear. Click Add.
12. A new window called “New Skill Routing Identifier” will appear. Type in the same name that you entered in the Name field on the 3CX portal (i.e., support, sales, etc.) into the text field.
13. Click OK and then OK once more.
14. Configure the rest of the skill to your liking.
15. Click OK and then Save when done.