Web Chat Modifying the Invite Header

This article demonstrates how to modify the invite header.

Article #: 75

How To: modify the invite header

Similar questions: change the invite header, modify the invite header, edit the invite header, set up the invite header, create the invite header, modify the invite header text

Purpose: demonstrate how to modify the invite header

Steps

The invite header text in the invitation offered on your website if you want to invite a customer to chat with one of your agents in the Contact Center.

  1. Log in to the Xima CCaaS Admin portal.
  2. Go to Contact Center Configuration > Skill Management
  3. Select the three dots icon above the skill in which you would like to modify the invite header text. This will most likely be a support-related skill.
  4. A window called “Skill Definition” will appear. Go to the Invite Header Text metric, which is about one line down under Chat Settings. Type in your preferred header text in the associated information field.
  5. Click OK when done.
  6. Click Save.