WebRTC - Route Direct To Agent

Summary

• Our Virtual Handset can route calls directly to an Agent by using “extXXX” (where XXX is the extension number of the Agent) anywhere in the SIP Trace
• The value must be displayed in any of the following header:
  • From
  • Referred-By
  • P-Asserted-Identity
  • X-Xima-Agent
• The extension number used can be any range of numerical digits
  • For example, we support using “extX” and “extXXXXXXXXX”

Example

• In this example, in the From header, we see an external caller called into a destination that passed along the extXXX information of “ext115”
• It is then sent to that extension's direct WebRTC phone
  • NOTE: You do not need to build any routing rules within Xima CCaaS for these direct-to-agents features