WebRTC - Route Direct To Agent
This article covers how to route WebRTC calls direct to agents
Summary
- Our Virtual Handset can route calls directly to an Agent by using “extXXX” (where XXX is the extension number of the Agent) anywhere in the SIP Trace
- The value must be displayed in any of the following header:
- From
- Referred-By
- P-Asserted-Identity
- X-Xima-Agent
- The extension number used can be any range of numerical digits
- For example, we support using “extX” and “extXXXXXXXXX”
Example
- In this example, in the From header, we see an external caller called into a destination that passed along the extXXX information of “ext115”
- It is then sent to that extension's direct WebRTC phone
- NOTE: You do not need to build any routing rules within Xima CCaaS for these direct-to-agents features
- NOTE: You do not need to build any routing rules within Xima CCaaS for these direct-to-agents features
Updated 6 days ago