Xima UCaaS - DID/Phone Number Routing

This article covers setting up DID or Phone Number Routing inside of Xima UCaaS


  1. Log into the Xima UCaaS administrator interface, and select Inventory to find a list of your phone numbers or DIDs assigned to your phone system

  2. To edit a DID or phone number select the blue Phone Number from the available numbers below, or the Pencil icon to edit your selected route

  3. Select your desired options as covered below
    1. Enable Time Frames - If you select Yes you will see the options below to determine what times calls will route to various departments to service your customers

      1. Timezone - This is a great tool as it allows you to define various routing options depending on where your customers are being serviced
      2. Caller ID Prefix - Still available as an option, but you define the route below
      3. Notes - Still available as an option, but you define the route below as shown here

        1. First, Define a Default Time Frame - A good practice is to have the default destination as your main group or auto attendant, wherever you would like the call to route during business hours

          • Here for example we have defined the Auto Attendant for Treatment with the Destination of Company Main AA (555) for our specific phone system as an example

        2. Here, we have already configured an After Hours time frame per the steps here, and we can select that time frame and then click the + sign to add it below

        3. For our After Hours time frame, we have selected Voicemail for the Treatment, and 1235 (New Sales) for the voicemail destination that we have available as another example
        4. You can also configure Weekend Hours by selecting it from your created time frames by selecting it from the drop-down and then clicking the + sign to add it as shown below

          • Here, we have selected a User that works the weekends for Treatment, and that Users Extension for the destination

        5. Before saving, we need to reorder these time frame rules in the order we want to be referenced for a new inbound call
          • We will put Default hours at the bottom so it checks for After Hours and Weekend Hours first before routing a call to the default time frame when the preceding rules do not apply

        6. Select Save when done

    2. Enable DID - Enabled by default, and you have the number to disable a phone number or DID route without losing the settings that are applied. This allows you to enable it later without losing the configuration
    3. Treatment - This configures a destination for the phone path, with the available options listed below. Once you select one a new box will open up letting you select a destination for your selected option

      1. Available Number
      2. User
      3. Conference
      4. Call Queue
      5. Voicemail
      6. Auto Attendant
      7. PSTN Number
      8. SIP Trunk

    4. Enable Enhanced Voicemail - Available if you are not using a Timeframe
    5. Caller ID Prefix - This is optional, and gives the ability to append information to the incoming phone number to follow the call as it routes through the phone system
    6. Notes - Enter general notes to help identify what this route is used for future reference