CCAC - Starting a New Call
This article demonstrates how to use our calling function within CCAC in order to make calls
Steps
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Log in to the Contact Center Agent Client (CCAC)
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To start a call, to the right of the Active Media section you will notice a plus (+) symbol, click on it
- NOTE: If you do not see this button, please reach out to Xima Support so they can activate "SHOW ACTIVE MEDIA PLUS" for you
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This will open a new sub-menu with "New Call", click on "New Call"
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Another menu will open where you will be able to input your desired outbound phone number
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Click the green phone icon once your number looks correct
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Xima CCaaS will then: call your extension, call the outside party, and then combine the two calls
- NOTE: This will allow Xima CCaaS to track all aspects of your call, even on platforms that may not provide Outbound calling information
Updated 6 months ago