Missed Call Work Timer
This article demonstrates how to customize a missed call work timer.
Article #: 30
How To: customize a missed call work timer
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Purpose: demonstrate how to customize a missed call work timer
Steps
Before beginning, please know that the missed call work timer is a timer that appears after an agent has missed a call. The agent then has the option to click the I Am Done button or wait until the timer expires. To customize this setting, follow these steps.
- When logged in to the admin UI of Xima CCaaS, go to Admin (System) > System Settings
- Click on Voice Agent and the option will expand
- Navigate to the "Missed Call / Chat Action" option and click on the ellipsis button
- Select the Put Agent in Timeout option if it is not already selected and type in the amount of time you would like the missed call work timer to be
- Click OK
Updated 10 months ago