Missed Call Work Timer

This article demonstrates how to customize a missed call work timer.

Article #: 30

How To: customize a missed call work timer

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Purpose: demonstrate how to customize a missed call work timer

Steps

Before beginning, please know that the missed call work timer is a timer that appears after an agent has missed a call. The agent then has the option to click the I Am Done button or wait until the timer expires. To customize this setting, follow these steps.

  1. When logged in to the admin UI of Xima CCaaS, go to Admin (System) > System Settings
  2. Click on Voice Agent and the option will expand.
  3. On about the third line down, click on the ellipsis tool associated with the Missed Call / Chat Action metric.
  4. Select the Put Agent in Timeout option if it is not already selected and type in the amount of time you would like the missed call work timer to be.
  5. Click OK.