Account Code Summary

Report Column Descriptions

Account Code
This column displays the selected account codes that have been chosen to report on.

Call Count
This column displays the total number of calls that were associated with the given account code.

Chat Count
This column displays the total number of external chats that were associated with the given account code.

Total Call Duration
This column displays the total combined duration of all calls associated with the given account code

Total Talking Duration
This column displays the total combined duration of all talking events associated with the given account code

Avg Talking Duration
This column displays the average duration of all talking events associated with the given account code

Total Chat Duration
This column displays the total combined duration of all external chats associated with the given account code

Avg Chat Duration
This column displays the average duration of all external chat associated with the given account code