Article #: 18

How To: register and authenticate Xima CCaaS with Avaya Cloud Office (ACO) or Ring Central

Similar questions: Connecting ACO to Xima CCaaS, linking RC to Xima CCaaS, registering Xima CCaaS with ACO, authenticating Xima CCaaS with RC, registering and authenticating Xima CCaaS with ACO

Purpose: To learn how to Connect RingCentral/ACO to Xima CCaaS

Steps

Before you start with the steps below, there are a few prerequisites. You must create a Super Admin account in Avaya Cloud Office (ACO) or RingCentral for Xima CCaaS to register and connect with. That account has a username and password and that will be helpful when we try to connect Xima CCaaS and authenticate it with RingCentral/ACO.

NOTE

Anytime the password for this account is changed on the ACO/RingCentral side, it will require the changes to be transferred to your CCaaS tenant as well, by following the Authenticate steps below. If these changes are not passed through, the site will not be authenticated properly, and it will cause CCaaS to stop functioning as designed.

Verify Platform Settings

1. Web to Xima CCaaS with the URL that has been provided (i.e., example.xima.cloud)
2. At the login screen, enter Username and Password and hit Login
3. Along the left-hand side in the navigation pane, select Admin(System) (cogwheel icon) > Target Platform
4. A new window called “Platform Settings” will appear, enter the appropriate information associated with each line listed.
   1. SIP Domain: This will be your SIP domain and port number
   2. Outbound Proxy/Secondary Outbound Proxy: This will be your Outbound Proxy, its port number, as well as additional outbound proxies for your site. Having the secondary proxy in place will ensure we try to utilize both in case the proxy changes on the ACO/RingCentral side. This setting is important for our registered handsets to route calls to agents and to make outbound calls for WebRTC agents, so ensure this is up-to-date when possible.
   3. API Auth Status: This tells you the status of your API authentication.
      • Most likely when you set Xima CCaaS up, this will say not authenticated. Also, issues can arise when it still says authenticated, such as the previously mentioned changes to the Super Admin account, so it is a good place to start should you be seeing issues in data transfer between ACO/RingCentral and Xima CCaaS.

Authenticate

1. To authenticate, click the Authenticate button, and this will take you to the RingCentral/ACO API authentication page
2. Type in the Super Admin account information that you created
3. Once you have typed in the username and password of your Super Admin account, you will be presented with a screen that Xima CCaaS is requesting access to a variety of logging information
4. Click the Authorize button
5. Once you’ve done that, it will send you back to Xima CCaaS and show that your API status has been authenticated. 6. Click Save
6. A window called “Confirm Changes” will appear, click OK
7. You can then click Save or exit out of the "Platform Settings" window