Connect RingCentral/ACO to Xima CCaaS

This article demonstrates how to Connect RingCentral/ACO to Xima CCaaS.

Article #: 18

How To: register and authenticate Xima CCaaS with Avaya Cloud Office (ACO) or Ring Central

Similar questions: Connecting ACO to Xima CCaaS, linking RC to Xima CCaaS, registering Xima CCaaS with ACO, authenticating Xima CCaaS with RC, registering and authenticating Xima CCaaS with ACO

Purpose: To learn how to Connect RingCentral/ACO to Xima CCaaS


Before you start with the steps below, there are a few prerequisites. You must create a Super Admin account in Avaya Cloud Office (ACO) or RingCentral for Xima CCaaS to register and connect with. That account has a username and password and that will be helpful when we try to connect Xima CCaaS and authenticate it with RingCentral/ACO.

Verify Platform Settings

  1. Web to Xima CCaaS with the URL that has been provided (i.e.,
  2. At the login screen, enter Username and Password and hit Login
  3. Along the left-hand side in the navigation pane, select Admin(System) (cogwheel icon) > Target Platform Configuration
  4. A new window called “Platform Settings” will appear, enter the appropriate information associated with each line listed.
    1. SIP Domain: This will be your SIP domain and port number
    2. Outbound Proxy: This will be your Outbound Proxy and port number
    3. Enable Recording: If you have the Xima CCaaS UC Realtime Logging license, which basically enables all of the call recordings done in ACO to be available and visible to you inside of Xima CCaaS’s Cradle to Grave interface, select the associated dropdown menu and click Yes.
    4. API Auth Status: This tells you the status of your API authentication.
      • Most likely when you set Xima CCaaS up, this will say not authenticated


  1. To authenticate, click the Authenticate button, and this will take you to the RingCentral/ACO API authentication page
  2. Type in the Super Admin account information that you created
  3. Once you have typed in the username and password of your Super Admin account, you will be presented with a screen that Xima CCaaS is requesting access to a variety of logging information
  4. Click the Authorize button
  5. Once you’ve done that, it will send you back to Xima CCaaS and show that your API status has been authenticated. 6. Click Save
  6. A window called “Confirm Changes” will appear, click OK
  7. You can then click Save or exit out of the "Platform Settings" window