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Configuring Netsapiens with Xima CCaaS

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Creating a Contact Center Skill in Xima CCaaS
Linking Xima CCaaS To Microsoft Teams
WebRTC Integration Based On Platform
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Configuring Queue Callback
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Configuring a Service User
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Automating a Callback for Abandoned Calls

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WildIX Configuration Guide - CCaaS
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- EHR/EMR Demographics
On-Prem EHR/EMR Integration - Installing the JumpAgent Client
Deploying and Setting Up SRV Records in TPI Settings for CCaaS

UCaaS Configuration

Xima UCaaS
Connect RingCentral/ACO to Xima CCaaS
Connect Avaya IP Office to Xima CCaaS via SBC
RingCentral Configuration and Best Practices
Netsapiens Configuration
Configuring Your Metaswitch Mobile App (Android)
- Configuring Virtual Handset on Metaswitch
- Routing Using Call Routing Rules (formerly Skill Routing Identifiers) in Metaswitch
3CX Configuration

Workforce Optimization and Management

Configure Service Address Links
Preparing Quality Management and Speech Analytics in Xima CCaaS

Configuring Netsapiens with Xima CCaaS

This article contains a video of the step-by-step process on configuring Netsapiens with Xima CCaaS.

Updated about 1 year ago