Agent Licensing

This article provides information on licensing agents within Xima CCaaS.

Agent Licensing in HTML Xima CCaaS

Licensing your agents is quite simple. In the Xima CCaaS menu, select the User Management icon, then select "User Licensing".

You will then be presented the licensing window. The window will display which licenses you've purchased (including Voice and/or Chat) as well as how many licenses you have available to assign.

Note: Contact Center Web Chat requires the purchase of the Contact Center Web Chat channel.

Simply navigate to the agents in the list and assign them the desired licenses by checking the corresponding boxes.

As you select the licenses to assign to the agents, the count of licenses assigned/available will reflect appropriately.

Upon finishing assigning the appropriate license, select "Save" in the bottom right hand corner.

Agent Licensing in Java Xima CCaaS

Licensing your agents is quite simple. In the Xima CCaaS menu, select the User Management section, then select "User Licenses".

You will then be presented the licensing window. The window will display which licenses you've purchased as well as how many licenses you have available to assign.

Note: Contact Center Web Chat requires the purchase of the Contact Center Web Chat channel.

Simply navigate to the agents in the list and assign them the desired licenses by checking the corresponding boxes.

As you select the licenses to assign to the agents, the count of licenses assigned/available will reflect appropriately.

Upon finishing assigning the appropriate license, select "OK" in the bottom right hand corner.