Glossary

Authentication

After creating a Service User within the Chronicall UI, you will be given an authentication key.
Anytime a request is made to the API, an authentication key must be present.

Add the following header to your API request:

 Authorization : Bearer {authentication_key}

By having the authorization key present, you will be able to access everything that the Service User is set up in Chronicall to have access to.

Recording Status

Possible recording statuses:

• PENDING - An event met a recording rule and should have a recording. Usually this means that the recording hasn’t finished processing yet.
• SAVED - The recording is saved to an event on a call.
• DELETED_USER - The recording was manually deleted by a user.
• DELETED_SPACE - The recording was deleted by the Recording Library because the Recording Library was low on space.
• DELETED_TIME - The recording was deleted by the Recording Library based on the Recording Library’s time retention policy.
• DELETED_UNKNOWN - The recording was saved, but was manually deleted from the filesystem.
• PENDING_DELETE_SPACE - The recording is flagged to be deleted later because of the Recording Library’s low space.
• PENDING_DELETE_TIME - The recording is flagged to be deleted later because of the Recording Library’s retention policy.

Recording Key

The database key for a recording.
Example: 89e08e9f-a2aa-4059-9f93-1f53e3719431-1568754442049
Format: {recording-UUID}-{startTime}.

• {recording-UUID}: The recording’s UUID, e.g., “89e08e9f-a2aa-4059-9f93-1f53e3719431”
• {startTime}: Start of the recording in epoch millis.

Call Key

The database key for a call.
Format: {call-UUID}-{callStartTime}-{callEndTime}.

• {call-UUID}: The call’s UUID, e.g., “89e08e9f-a2aa-4059-9f93-1f53e3719431”
• {callStartTime}: Start of the call in epoch millis.
• {callEndTime}: End of the call in epoch millis.

AgentId

Agent Identifier. Valid identifiers:

• The agent extension. Example: "203"
• The agent name and extension. Example: "Nate Thatcher(203)"
• User defined alias.
• There will be a setting in Avaya Call Reporting to define the mapping from alias to user. This alias is a custom string entered by the user.