Changing a Language Pack

This article demonstrates how to change a language pack.

Article #: 34

How To: change a language pack

Similar questions: change a language pack, edit a language pack, delete a language pack, add a language pack, set up a language pack, create a language pack, adjust language packs

Purpose: demonstrate how to change a language pack


  1. When logged in to the admin UI, go to Contact Center Configuration > Skill Management
  2. Select the three dots icon above the skill in which you would like to adjust the language pack.

Before continuing, it is important to explain exactly what a language pack is. While you have the ability to add custom announcements to any skill group, there are also some announcements that are in our software by default. These are intelligent announcements such as the Queue Callback scheduling tool, Estimated Wait Time, or numbers that are being read back to your callers. Language Packs allow these intelligent announcements in the language of your choosing.

  1. To select a language pack, go to the Language Pack metric, which is about three lines down under Voice Settings. Click the dropdown arrow. Here you will see that we offer several languages including Chinese, English, French, German, Italian, Portuguese, Russian, and Spanish. Click on the language you would like to choose.
  2. Click OK.
  3. Click Save.