Calls by Account Code

Report Column Descriptions

Call
This column displays the Call ID that is associated with the call with the given account code. A Call ID is an ID number that corresponds to the calls within the Xima CCaaS database. It is possible to use this number to search for the specific call in Cradle to Grave.

External Party
This column displays the phone number of the external party associated with the phone call for the given account code. (I.e., the number of the person calling in)

Initial Agent
This column displays the name/extension of the initial (first) agent associated with the call for the given account code.

Note: This will only display a name/extension if and the call made it to/involved an agent.

Final Agent
This column displays the name/extension of the final (last) agent associated with the call for the given account code.

Note: This will only display a name/extension if the call made it to/involved an agent.

Talking Duration
This column displays the total duration of all talking events in the call with the given account code.

Start Time
This column displays the date and time that the call with the given account code started. (Format: 21 Apr 2011 17:13:37)

Call Duration
This column displays the total duration of the call associated with the given account code from beginning to end.