Cradle to Grave - Best Practices

This section provides suggested best practices for Cradle to Grave that you can incorporate into your Xima CCaaS experience.

Display Relevant Data

Display the data that is important to you. By default, many columns of call data are shown, but not all. To add or remove available columns, select “Edit Columns” and enable values you’d like to see and disable those you do not. Your selection will be saved and tied to your User Account, so the changes you make will not be the same for other users.