Widgets can be added, resized, and arranged on the canvas to create layouts optimized for large displays or supervisor views. Each widget is configurable, allowing users to select specific queues, skills, or agent groups as data sources and apply thresholds to visually indicate normal, warning, or critical conditions.

Wallboards update automatically with live data and are intended for continuous display on monitors or TVs, providing at-a-glance insight into current operational status without requiring manual refreshes.

Creating a Wallboard

1. Select New Wallboard
2. Select a template or create a custom from scratch
   1. Select Custom for an empty canvas
   2. Select any of the standard Xima Wallboard templates
3. A title will be required for a wallboard
4. If needed, configure optional settings
   1. Background Color
   2. Background Image
   3. Margin
   4. Aspect Ratio
   5. Grid Color
   6. Grid Opacity
5. Apply to start editing the wallboard
6. Next to the wallboard options, Save and Edit will apply changes on the wallboard

Wallboard Options

1. In the editor, navigate to the three-dots in the top right to open wallboard options
   1. Go to Preview will open and preview the wallboard as is
   2. Edit Wallboard will open wallboard configuration settings
   3. Manage Parameters allows widgets to be parameterized
      1. Agent Box and Group Box cannot be parameterized
   4. Manage Formulas allows custom metrics to calculate specific metrics

Manage Parameters

Metrics can be parameterized to show type value as a criteria:

• Agent
• Group
• Skill

Manage Formulas

Custom metrics can be calculated using specifics metrics to obtain certain values.

Each formula requires:

• Title
• Row Type / Category
  • Agent, Group, Call Direction, Account Code, Skill or None
• Format
  • Count, Decimal, Duration, Percent, Boolean, or Text
• Input(s)
• Input Operation

For example, metric A and metric B outputs metric C, where metric A is {0} and metric B is {1}.

{0} + {1}