Widgets can be added, resized, and arranged on the canvas to create layouts optimized for large displays or supervisor views. Each widget is configurable — specific queues, skills, or agent groups can be selected as data sources, and thresholds can be applied to visually indicate normal, warning, or critical conditions.

Wallboards update automatically with live data and are intended for continuous display on monitors or TVs, providing at-a-glance insight into current operational status without requiring manual refreshes.

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Creating a Wallboard

1. Click New Wallboard
2. Select a starting point:
   • Custom — starts with an empty canvas
   • Any standard Xima Wallboard template
3. Enter a title for the wallboard
4. Configure optional settings as needed:
   • Background Color
   • Background Image
   • Margin
   • Aspect Ratio
   • Grid Color
   • Grid Opacity
5. Click Apply to open the wallboard in the editor
6. Click Save and Edit (next to the wallboard options) to apply subsequent configuration changes

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Wallboard Options

The ellipsis in the top right of the editor opens wallboard-level options:

• Go to Preview — opens a live preview of the wallboard as currently configured
• Edit Wallboard — opens the wallboard configuration settings
• Manage Parameters — configure widget parameterization (see below)
• Manage Formulas — create custom metrics calculated from existing metric values (see below)

Manage Parameters

Parameters allow wallboard widgets to be filtered dynamically by a set criteria, avoiding the need to create separate wallboards for each agent, group, or skill. Widgets can be parameterized by:

• Agent
• Group
• Skill

Manage Formulas

Custom metrics can be created by combining existing metrics using a formula expression. Each formula requires:

• Title
• Row Type / Category — Agent, Group, Call Direction, Account Code, Skill, or None
• Format — Count, Decimal, Duration, Percent, Boolean, or Text
• Input(s) — the metrics to use in the formula, referenced by index ({0}, {1}, etc.)
• Input Operation — the formula expression combining the inputs

For example, to add metric A ({0}) and metric B ({1}):

{0} + {1}