Widgets can be added, resized, and arranged on the canvas to create layouts optimized for large displays or supervisor views. Each widget is configurable — specific queues, skills, or agent groups can be selected as data sources, and thresholds can be applied to visually indicate normal, warning, or critical conditions.

Wallboards update automatically with live data and are intended for continuous display on monitors or TVs, providing at-a-glance insight into current operational status without requiring manual refreshes.

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Creating a Wallboard

1. Click New Wallboard

   

2. Select a starting point:

   • Custom — starts with an empty canvas
   • Any standard Xima Wallboard template

3. Enter a title for the wallboard

   

4. Configure optional settings as needed:

5. Click Apply to open the wallboard in the editor
6. Click Save and Edit (next to the wallboard options) to apply subsequent configuration changes

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Wallboard Options

Manage Parameters

Parameters allow wallboard widgets to be filtered dynamically by a set criteria, avoiding the need to create separate wallboards for each agent, group, or skill. Widgets can be parameterized by:

• Agent
• Group
• Skill

Manage Formulas

For example, to add metric A ({0}) and metric B ({1}):

{0} + {1}