Overview
Real-Time Displays provides live visibility into contact center activity, agent states, and queue performance.
Real-Time Displays is designed for supervisors, managers, and operations teams who need immediate insight into contact center activity. These tools support both operational monitoring and public-facing displays, enabling teams to identify issues quickly, manage workload distribution, and track performance against service goals.
Configurable dashboards that display live metrics such as queue volume, wait times, agent states, service levels, and call activity. Wallboards are commonly displayed on monitors or TVs for shared operational awareness.
Groups multiple wallboards together and rotates through them automatically on a timed schedule. Ideal for display environments where different metrics or teams need to be shown sequentially on a single screen.
A real-time monitoring interface for supervisors to observe agent status, active calls, queue conditions, and overall contact center health, enabling faster decision-making and intervention when needed.
Updated 5 days ago