Overview
Realtime Displays feature provides live visibility into Contact Center (CC) activity, agent status, and queue performance.
It is designed for supervisors, managers, and operations teams who need immediate insight into what is happening across the contact center as it occurs.
These tools support both operational monitoring and public-facing displays, enabling teams to quickly identify issues, manage workload distribution, and track performance against service goals in real-time.
Configurable dashboards that display live metrics such as queue volume, wait times, agent states, service levels, and call activity. Wallboards are commonly displayed on monitors or TVs for shared operational awareness.
Allows multiple wallboards to be grouped and rotated automatically on a timed loop. This is ideal for display environments where different metrics or teams need to be shown sequentially on a single screen.
A real-time monitoring interface for supervisors to observe agent status, active calls, queue conditions, and overall contact center health, enabling faster decision-making and intervention when needed.
Updated about 2 hours ago