Real-Time Displays is designed for supervisors, managers, and operations teams who need immediate insight into contact center activity. These tools support both operational monitoring and public-facing displays, enabling teams to identify issues quickly, manage workload distribution, and track performance against service goals.

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Wallboards

Configurable dashboards that display live metrics such as queue volume, wait times, agent states, service levels, and call activity. Wallboards are commonly displayed on monitors or TVs for shared operational awareness.

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Loops

Groups multiple wallboards together and rotates through them automatically on a timed schedule. Ideal for display environments where different metrics or teams need to be shown sequentially on a single screen.

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Supervisor View

A real-time monitoring interface for supervisors to observe agent status, active calls, queue conditions, and overall contact center health, enabling faster decision-making and intervention when needed.

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Calls in Queue

Lists every call in queue or scheduled for callback across all skill groups, with the ability to transfer a call directly to a different skill, agent, or dialable number.

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Emails in Queue

Lists emails currently waiting in queue across all skill groups, with the ability to forward an email directly to a different agent or skill.