Widgets

Widgets are the individual visual components used to display real-time data on a wallboard. Each widget represents a specific metric or status indicator, such as the number of active calls, calls waiting in queue, longest wait time, or agent availability.

Widgets can be configured to pull live data from selected queues, skills, or agent groups. Once added, widgets can be resized and repositioned to create layouts optimized for large screens or supervisory monitoring.

Optional thresholds can be applied to widgets to visually indicate performance conditions using color changes. This allows important issues, such as excessive wait times or high queue volume, to be identified quickly at a glance.

Widgets update automatically as activity changes and are designed for continuous display without requiring manual refreshes.

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Why are the widgets grayed-out?
Widget will be grayed-out if the canvas does not have any more room (on the grid) to insert.

Active Calls

Displays a number of active calls by agent(s) and/or skill(s). By default, it will display a maximum number 5 active calls. Metrics to add are Call Direction and Call Event Type.

Agent Box

Displays a selected agent's information, such as state and skills logged into.

Chart

Displays data for Agent, Account Code, Call Direction Group, or Skill customized by metrics. By default, the chart type is a Bar Chart. The chart type can be modified as Area Chart, Bar Chart, Horizontal Chart, Horizontal Stacked Bar, Line Chart, Stacked Area, or Stacked Bar.

Gauge

Displays a metric as a gauge to show its minimum and maximum value.

Group Box

Displays a selected group's information, such as number of members in the group, number of calls in queue, queue max duration, and average queue duration.