Wallboards are used to monitor queue activity, agent availability, call volumes, wait times, service levels, and other operational KPIs in real time. Wallboards can be customized per team, queue, or business function and are commonly displayed on shared monitors or TVs to promote situational awareness and rapid response to changing conditions.

Accessing Wallboards

Wallboards are accessible to accounts with Supervisor or Admin permissions.

1. Navigate to Realtime Displays > Realtime Wallboards
2. All configured wallboards are listed on this page

Managing a Wallboard

Click the ellipsis on a wallboard to open its options:

• Open — opens the wallboard as a display
• Edit — opens the Wallboard Editor
• Delete — deletes the wallboard; a confirmation prompt appears before deletion
• Duplicate — creates a copy of the wallboard with all elements intact
• Share — makes the wallboard viewable to selected Roles
• Export — downloads the wallboard as a JSON file, which can be used to import the wallboard when creating a new one

Building a Wallboard

1. Click New Wallboard
2. Select a starting point:
   • Custom — starts with an empty canvas
   • Any standard Xima Wallboard template
3. Enter a title for the wallboard
4. Configure optional settings as needed:
   • Background Color
   • Background Image
   • Margin
   • Aspect Ratio
   • Grid Color
   • Grid Opacity
5. Click Apply to open the wallboard in the editor