Wallboards

Wallboards are configurable, real-time dashboards that display live contact center performance metrics.

Wallboards are used to monitor queue activity, agent availability, call volumes, wait times, service levels, and other operational KPIs in real time. Wallboards can be customized per team, queue, or business function and are commonly displayed on shared monitors or TVs to promote situational awareness and rapid response to changing conditions.

Accessing Wallboards

Wallboards are accessible to accounts with Supervisor or Admin permissions.

Navigate to Realtime Displays > Realtime Wallboards
All configured wallboards are listed on this page

Managing a Wallboard

Click the ellipsis on a wallboard to open its options:

Open — opens the wallboard as a display
Edit — opens the Wallboard Editor
Delete — deletes the wallboard; a confirmation prompt appears before deletion
Duplicate — creates a copy of the wallboard with all elements intact
Share — makes the wallboard viewable to selected Roles
Export — downloads the wallboard as a JSON file, which can be used to import the wallboard when creating a new one

Building a Wallboard

Click New Wallboard
Select a starting point:
- Custom — starts with an empty canvas
- Any standard Xima Wallboard template
Enter a title for the wallboard
Configure optional settings as needed:

Field	Description
Background Color	Sets the wallboard's background color.
Background Image	Sets an uploaded image as the wallboard's background.
Margin	Sets the spacing around the edge of the wallboard canvas.
Aspect Ratio	Sets the canvas's width-to-height proportions.
Grid Color	Sets the color of the alignment grid used when placing widgets.
Grid Opacity	Sets the visibility of the alignment grid, as a percentage.

Click Apply to open the wallboard in the editor
Click Save and Edit (next to the wallboard options) to apply subsequent configuration changes

Updated 17 days ago