These licenses determine a user’s ability to register a device and place or receive calls through the UC system.

Users with an active agent license are included in live metrics, reporting, and wallboard data. License assignment directly impacts how agents are counted in statistics such as available agents, active calls, and agent state distributions.

Accessing UC Phone Licensing

1. Log into Xima CCaaS with an account that have Supervisor or Admin permissions
2. Navigate to User Management > UC Phone Licensing
3. All added UC agents can be viewed and managed from this page

UC-Integrated Licensing

CC licenses may be applied to existing agents who are provisioned within supported UC platforms. In these cases, agent records can be pulled directly from the UC directory and licensed through the UC Phone Licensing.

Supported UC systems include:

• Avaya Cloud Office (ACO)
• RingCentral (RC)
• NetSapiens
• Metaswitch

Licensing changes take effect immediately and are reflected across dashboards, wallboards, and reporting to ensure accurate system visibility, capacity planning, and operational reporting.

Editing a UC-Agent Profile

1. Select an agent and click the ellipsis icon next to their extension
2. Name, Email, and Extension are uneditable fields
   1. They are system-generated from the UC directory
3. Preferred Name is how the agent will appear in reporting
4. Allow agent to review their own recordings can be toggled to allow an agent to view their own call recordings
5. Click Save to finish editing the agent